FAQs

Expected delivery time takes 1-3 working days in Spain and 2-5 working days in other EU countries.
We ship our products to the following countries: Austria, Belgium, Czech Republic, Estonia, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican.
In case the product got damaged during transport, we will replace it without charges. If the replacement is not possible, we will return your money. If you receive wrong or incomplete order, we will replace it or complete the order without any additional costs. Please note that we must be notified within 24 hours of receipt.
Yes, we give our customers a chance to return products. For more information please go to our Returns Policy page.
Envelle does not accept returns of used cosmetics products; neither used hairdressing products, neither used perfumes.
We will audit the affected shipment. The audit will be completed with all the departments’ information regarding this item complains. If the product is not in a proper condition, we will return your money.
Please contact us at support@envelle.com or +48 42 227 2000.
Yes, you can track your orders here or visit https://www.envelle.com/order-tracking/

Flat shipping rate of €4,99 for deliveries to Spain and Portugal, and €9,99 for all the remaining countries.

Free shipping on all orders above €99