If you received a damaged parcel, we will replace it free of charge. In case you received products you didn’t order, or some components are missing, we will replace/complete the order or return the money. In both cases, Envelle.com must be informed about this unfortunate event within 24 hours.
You have 14 days to return the unused product in its original packaging and it needs to be in the same condition as it was originally shipped. Returns are charged €5 per reference. Logistics costs of the product returns will be beared to the customer.
Envelle.com reserves the right to not accept the return of used products.
Envelle.com will not refund the money under the following circumstances:
- Products have been used or manipulated
- Products have been hit or damaged
- Products are not returned in its original packaging
- The serial number/product identification code has been manipulated